Frequently Asked Questions
Ordering
Where are you based?
The Little Things is an online store based in Midrand, Gauteng. We deliver throughout South Africa.
Can I collect my order?
Collections are currently unavailable. All orders are sent by courier.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be made once custom label production has started or your order has been dispatched.
What payment methods do you accept?
We accept credit and debit cards and Instant EFT through PayFast. Payflex is also available for eligible orders.
Can I order larger quantities for my business?
Yes. Bulk ordering is available for selected products.
If you are ordering for a hospitality business, office, accommodation property or another business, please contact us for a quote. We currently do not offer wholesale for reselling.
Labels & Customisation
Are your labels waterproof?
Yes. Our labels are printed on waterproof vinyl and can be wiped clean with a damp cloth or lightly washed with water. Just avoid leaving them to soak in water.
Can I choose my own label names?
Yes. Our custom labels allow you to provide your own list of names.
Our pre-printed label sets have fixed wording and are ready to order without submitting a list.
Can I change the font or design?
Custom labels allow you to choose your own wording using the font and design shown on the product page. The font, layout and design cannot be changed unless stated otherwise on the product page.
If you have your own ready-to-print label design, please contact us for a quote
How do I submit my custom label list?
Enter your label names in the text box provided on the product page.
Please check your spelling before placing your order and make sure the number of names entered matches the quantity of labels selected.
Will you send me a proof before printing?
We do not send proofs for labels ordered using our standard designs. Your labels will be printed using the font, layout and colour shown on the product page, with the wording you provide.
If your order requires a custom design or artwork, we will let you know if approval is required before printing.
What surfaces can I apply the labels to?
Our labels work best on clean, dry and smooth surfaces such as glass, plastic, acrylic and metal.
Make sure the surface is free from dust, oil and moisture before applying your label
What size labels should I choose?
The best label size depends on the jar, bottle or container you are using. Check the dimensions and suitability information on the product page before ordering.
We recommend measuring the area where you would like to place the label before choosing a size.
How do I care for my labels?
Wipe labelled containers with a soft, damp cloth when needed. Avoid abrasive cleaners or scrubbing directly over the label.
Do you sell the jars and containers shown with your labels?
Yes. We sell a range of spice jars, pantry jars, bottles, dispensers and organisers. Availability varies. If a product is not listed on our website, it is either out of stock or has been discontinued. Please check the relevant product or collection page for current availability.
Will your labels fit containers I bought somewhere else?
Yes. You can use our labels on containers purchased elsewhere, provided the surface is suitable and there is enough space for the label size you choose.
Measure the available label area on your container and compare it with the dimensions listed on the product page before ordering.
Can you correct spelling mistakes on my label list?
Please check your label list carefully before submitting your order. Labels are printed using the wording you provide, including spelling.
We may correct an obvious spelling mistake if we notice it before printing, but we cannot guarantee that errors will be picked up.
Why does my custom label order take longer?
Custom labels are made specifically for your order using the list of names you provide. Your list needs to be prepared for printing, printed, cut and checked before your order can be packed.
Custom label orders usually take 4-7 working days to prepare before dispatch
Can you rush my custom labels?
Our custom labels are printed in production batches, so we cannot guarantee rush orders.
If you need your order by a particular date, please contact us before ordering and we can advise whether the timeframe is possible.
Can you print a design I made myself?
Yes. We can print customer-supplied designs on selected label products at an additional cost.
Artwork must be supplied ready for printing and must be your own design or artwork that you have permission to use. Contact us for artwork requirements and a quote.
Processing & Delivery
How long will my order take to process?
Orders without custom labels are usually dispatched within 1-3 working days.
Orders containing custom labels or personalised products are usually dispatched within 4-7 working days.
If your order contains both ready-to-ship and custom items, the full order will be dispatched once everything is ready.
Does the processing time include delivery?
No. Processing time is the time we need to prepare your order before it is handed to the courier. Delivery time starts once your order has been dispatched.
How long does delivery take?
Estimated delivery times after dispatch are:
Gauteng: 1-3 working days
Cape Town, Durban and other major cities: 3-5 working days
Outlying areas: 4-7 working days
These are estimated delivery times and may vary depending on your location and the courier.
How much is delivery?
Standard door-to-door delivery costs between R90 and R150*, depending on your delivery area and the size and weight of your order.
Your delivery fee will be calculated at checkout.
*Delivery rates are subject to change.
Do you offer PUDO delivery?
Yes. PUDO locker-to-locker delivery is available for eligible smaller orders.
This option is not currently available at checkout, so please contact us before placing your order if you would like to use PUDO.
Do you deliver internationally?
We currently deliver within South Africa only.
If you are outside South Africa and would like to arrange collection using your own courier, please contact us before placing your order.
How do I track my order?
You will receive a shipping confirmation email with your tracking details once your order has been dispatched.
Courier tracking may take some time to update after you receive your dispatch notification.
Returns & Order Problems
Can I return or exchange an item?
Unused, eligible items may be returned or exchanged within 30 days of the original purchase date, provided they are in their original condition and packaging.
Labels, personalised products and other custom-made items cannot be returned or exchanged unless they are faulty or there is an error with your order.
Please see our Returns & Refunds Policy for full details.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include clear photographs of the damaged item, outer packaging, courier label and internal packaging.
Please keep all packaging until the matter has been resolved, as the courier may require it when assessing a claim.
What if I receive the wrong item?
Please contact us with your order number and photographs of the item received. We will check your order and arrange the appropriate solution.
What if there is an error on my custom labels?
Please check the wording you submit carefully before placing your order. Labels are printed using the information provided with your order.
If we made an error when printing your labels, please contact us with your order number and a photograph of the affected labels.
Other
Do you offer wholesale pricing for resellers?
No. We do not currently offer wholesale pricing for products purchased for resale.
Bulk pricing may be available for businesses purchasing products for their own use, such as hospitality, accommodation, offices and other commercial spaces. Please contact us for a quote.
Do your products come with a warranty?
Our products do not include a warranty against normal wear and tear, including scratches, fading, discolouration or wear to coated and coloured finishes over time.