Shipping policy

Shipping Information

This policy explains our order fulfilment and delivery times, shipping options and what to expect after placing your order.

Order Processing Time

  • Orders containing only ready-to-ship products take 1-3 working days to fulfil.
  • Orders containing custom labels take 4-7 working days to fulfil.
  • Mixed orders containing ready-to-ship products and custom labels will be dispatched once all items are ready.

Fulfilment times are estimates and may occasionally change due to product availability, production delays or other unforeseen circumstances. We will contact you if a significant delay affects your order.

Orders placed over weekends or on South African public holidays will begin processing on the next working day.

Shipping Methods and Rates

We offer standard economy door-to-door delivery throughout South Africa. We select the most suitable courier based on your delivery area and the size and weight of your parcel.

Door-to-door delivery costs between R90 and R165 and is calculated automatically at checkout.

PUDO locker-to-locker delivery is available for eligible smaller orders. As this option is not available at checkout, please contact us before placing your order so that we can assist you manually.

Some addresses are classified as high-risk areas by our courier partners and may attract an additional delivery fee. If this applies to your order, we will contact you before dispatch to discuss the additional fee or an alternative delivery option.

Estimated Delivery Time

Standard economy door-to-door delivery typically takes 2-4 working days, depending on your location.

Standard economy delivery generally takes:

  • Gauteng: 1-3 working days
  • Cape Town, Durban plus other major cities: 3-5 working days
  • Outlying areas: 4-7 working days

These delivery times are estimates and may vary depending on your exact location and the courier. Please remember that order fulfilment time and courier delivery time are separate.

Courier delays may occasionally occur. Please contact us if your parcel has not arrived within the estimated delivery period so that we can assist you.

International Shipping

We currently deliver within South Africa only. International customers who wish to arrange collection using their own courier may contact hello@the-littlethings.co.za.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can track your parcel using the tracking link provided or through the courier’s website.

Delivery Addresses and Failed Deliveries

Please ensure that your delivery address and contact number are complete and correct.

Additional courier fees resulting from an incorrect address, an unavailable recipient or a parcel being returned to us may need to be paid before redelivery.

We do not deliver door-to-door orders to P.O. boxes. Please provide a physical delivery address.

Delivery Issues and Damaged Parcels

If you encounter any issues with the delivery of your order, such as delays or damage during transit, please contact us at hello@the-littlethings.co.za. 

Report parcels that arrive damaged as soon as possible and include photographs of the outer packaging, courier label, internal packaging and damaged items. Please keep all packaging until the matter has been resolved.

Collections 

Collections are currently unavailable.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once production of custom labels has begun or an order has been dispatched.

Returns and Refunds

For information on returning items and our refund policy, please refer to our Refunds Policy.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact us at hello@the-littlethings.co.za.

Changes to this Policy

We reserve the right to make changes or updates to this Shipping Policy at any time. Any revisions will be posted on our website, and the updated policy will take effect immediately.

Last Updated

This Shipping Policy was last updated on 7 August 2026.

By placing an order with The Little Things, you agree to comply with the terms and conditions outlined in this Shipping Policy.